Contact Hotel Valencia River Walk
Get Information on Your San Antonio Trip
Contact us now to get a great mix of chic comfort and quintessential service at our River Walk hotel. Combining sleek spaces with stunning services, our San Antonio Texas hotel is the ideal choice for business and leisure travelers.
Hotel Valencia Riverwalk
150 East Houston Street
San Antonio, Texas 78205
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Here’s what people have been asking.
Q. Check In time and Check Out time
A. Check in time is 4:00pm and Check out time is 11:00am.
Q. Reservation Confirmations, Deposit and Guarantee Policy
A. Reservation confirmations are sent automatically within two hours of a reservation being completed. Guarantee/Deposit Policy – all reservations require a credit card to guarantee the reservation. No deposit is required until check-in.
Q. Cancellations and Charges
A. Cancellation is 48 hours prior to the arrival date unless otherwise noted on special event dates. One night's room and tax will be charged if a guest does not cancel within the 48 hour period. If you book a non-refundable reservation, this policy will not apply as there are not any refunds, for cancellations or any other reason, when you book a non-refundable reservation.
Q. Proximity to Airport, Shuttle and Cab Options
A. The hotel is approximately. 8.73 miles from the San Antonio International Airport. It is approximately a 15-25 minute drive to/from the hotel.
Airport Express Shuttle: additional information provided on the link below.
Cabs: approximate cost is $25.00 each way to/from the hotel. A taxi cab may be obtained at the airport terminals upon arrival to the city. If a cab is needed upon departure of the hotel, our Guest Services department will be happy to assist you with booking one.
A. Valet Parking is available for $29.00 per night plus tax- Unlimited Usage. There are nearby garages available for self parking.
Q. Hotel Information and Special Services
A. This information can be accessed on the Services and Amenities button on this website or by calling toll-free 866.842.0100.
Q. Availability and Rates
A. This information can be accessed on the Reservations button on this website or by calling toll-free 866.842.0100.
Q. Early Check-In
A. We are happy to honor a request if room availability permits. We recommend calling the hotel the morning of arrival date to coordinate this with our front desk staff. Check in time is 4:00pm and Check out time is 11:00am.
Q. Payments and Other Charges
A. Credit cards, debit cards, and cash are accepted methods of payment. Please be advised at check-in that Hotel Valencia will authorize, not charge, your entire stay's room and tax plus $50 per day for incidentals. Your bank will typically place a hold on any authorizations including hotel authorizations. Funds put on hold by your bank cannot be used and will not be released for 72 hours or longer after your check-out date depending on the bank. For more information on this bank procedure please visit this link: http://en.wikipedia.org/wiki/Authorization_hold
Q. Facilities for Guests with Disabilities
A. There are 17 rooms at the hotel which are specially adapted for physically challenged guests. These rooms are in full compliance with the Americans with Disabilities Act. The Housekeeping Department can also provide raised toilet seats and shower chairs upon request.
Q. Hotel Security
A. The hotel maintains a security staff each evening/overnight. Our hotel elevators are also kept locked 24 hours a day, only allowing access with a valid room key.
Q. Pool Facilities
A. We do not have a pool on-site.
Q. Pet Policy
A. We do not allow pets.