Our Commitment

We believe hospitality should be available to everyone. We work continuously to make our hotel, services, and digital experiences accessible to guests of all abilities, and we train our team to assist with accessibility needs at every step of your stay.

Website Accessibility

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. Our site is built to work with keyboard navigation and screen readers, with meaningful alternative text, sufficient color contrast, and clear document structure. Accessibility is an ongoing effort, and we review the site regularly as content and technologies change.

Accessible Accommodations

The hotel offers accessible guest rooms and public spaces, including mobility- and hearing-accessible rooms, accessible routes to the entrance and registration areas, and accessible parking. Details are available on our Accessible Accommodations page, and our team is glad to help you choose the room that best fits your needs.

Feedback & Assistance

If you have difficulty using any part of this website, or would like to request an accommodation for your stay, please call 210.227.9700 or email sareservations@valenciagroup.com. We take your feedback seriously and will do our best to assist promptly.