frequently asked questions
Planning a stay with us? We’ve gathered answers to the questions our guests ask most, from booking and check-in to amenities and policies, and everything in between. Can't find what you're looking for? Our team is just a message or call away.
Does Hotel Valencia Riverwalk have a Loyalty Rewards program?
Yes, as a part of Valencia Collection, Hotel Valencia Riverwalk participates in the Valued Hotel Guest (VHG) Loyalty Rewards program.
Is Hotel Valencia Riverwalk on the San Antonio River Walk?
Yes, Hotel Valencia Riverwalk is situated on the iconic San Antonio River Walk in the heart of downtown. We are less than a two-minute walk to the River Walk, or guests can enjoy direct access via the hotel lobby’s elevators.
How do I get to Hotel Valencia Riverwalk?
Directions to Hotel Valencia Riverwalk can be found on our contact page. Or you can call us for directions at 210.227.9700.
Does Hotel Valencia Riverwalk allow smoking?
To enhance air quality and contribute to the health and well-being of our Guests and Associates, Hotel Valencia Riverwalk offers a smoke-free environment. Smoking is only permitted in the open air designated areas, outside of the hotel. A cleaning fee will be assessed for any guestroom where smoking is found to have occurred.
Does the hotel have a pool?
Hotel Valencia Riverwalk does not have a pool on-site.
Is breakfast included or free with my stay at Hotel Valencia Riverwalk?
While complimentary breakfast is not included with your stay, you can enjoy dining at Dorrego’s, which is open for breakfast, lunch, and dinner.
Does Hotel Valencia Riverwalk offer room service?
Hotel Valencia Riverwalk offers room service daily from 7:00 am to 10:00 pm.
Does Hotel Valencia Riverwalk offer free Wi-Fi?
Overnight guests receive complimentary Wi-Fi throughout the hotel.
Are there any additional fees at Hotel Valencia Riverwalk?
Yes, there is a state cost recovery fee of $4.75 per room, per night, and a $22 destination fee per room, per night.
Elevated Inclusions
As part of your stay, the $22 daily destination fee provides thoughtful enhancements designed to enrich your River Walk experience: a signature welcome Margarita or flavored water on arrival, complimentary in-room coffee and high-speed internet, a 24-hour fitness center and concierge service, and exclusive savings at select local attractions.
Every detail is curated to reflect the timeless hospitality of Hotel Valencia Riverwalk.
What time can I check in, and when is check-out?
Check-in time is 4:00 pm and check-out time is 12:00 pm.
Does the hotel accommodate guests with disabilities?
Yes. Hotel Valencia Riverwalk offers accessible accommodations and amenities. Please contact the hotel directly for assistance with specific accessibility needs.
How old do I have to be to check in?
The minimum age to check in is 21. Valid identification is required at check-in.
Can I ship something to the hotel?
Yes, guests may ship packages to the hotel. Package fees will apply.
There will be no charge for the first package the hotel receives for a guest, provided it arrives within one week of the guest’s scheduled arrival, weighs less than 50 lbs, and is less than 5 cubic feet.
A package processing fee of $5 each will be charged for all additional packages. All packages, including the first, will be charged an additional $5 per week they remain in storage.
Additional fees may be assessed on an individual basis for exceptionally large or heavy packages, pallets, and/or skids.
Does Hotel Valencia Riverwalk allow pets?
Hotel Valencia Riverwalk allows pets in designated pet-friendly rooms and designated public areas. A non-refundable Pet Fee and Pet Waiver are required at check-in. For more information, contact the hotel directly at 210.227.9700.
Service animals are welcome. We follow the ADA’s definition of a Service Animal: an animal specifically trained to perform a task for a disabled person. Disabilities include physical, sensory, psychiatric, intellectual, or other mental disabilities.
Please note: Emotional Support animals, comfort animals, and therapy dogs are not considered service animals under Title II and Title III of the ADA, and are subject to pet fees and waivers at check-in.
Is a deposit required?
No deposit is required. All reservations require a credit card to hold the reservation. Reservation confirmations are sent automatically within two hours of booking.
What is the cancellation policy?
Cancellation is required 48 hours prior to the arrival date unless otherwise noted for special event dates. One night’s room and tax will be charged if a reservation is not cancelled within the required period. Non-refundable reservations cannot be cancelled or refunded.
Can I request connecting or adjoining rooms?
The hotel offers a limited number of connecting rooms in a king to double/double configuration. Requests must be made in advance and are subject to availability. Connecting rooms cannot be guaranteed and, when available, are assigned at check-in.
Can I check in early?
Early check-in may be requested and is based on availability. Requests are handled by the front desk on the day of arrival.
How do I pay for my room?
In keeping with our commitment to a seamless and modern guest experience, Hotel Valencia Riverwalk operates as a cashless hotel. All transactions throughout the property are conducted via credit card, debit card, or contactless payment methods, allowing for a more effortless and secure stay.
At check-in, Hotel Valencia Riverwalk will authorize your credit or debit card for the amount of room and tax plus an additional amount per night for incidentals. Please be aware that authorization holds may remain on your account after departure depending on your financial institution.
Where do I park?
Hotel Valencia Riverwalk offers valet parking. Self-parking is also available at nearby city-operated parking garages. Parking fees apply.
What does double occupancy mean?
Double occupancy is limited to two adults. Additional adults will result in added fees.
Are group bookings handled differently?
Bookings or reservations of ten (10) rooms or more are considered a group booking. View Details
Can reserved rooms be resold to a third party?
No. Reserved rooms may not be resold to a third party. View Details





