Hotel Policies

 

You can find Hotel Valencia Riverwalk policies and frequently asked questions below. Don't hesitate to contact us with any questions!

 

Check-in Policy
At check-in, Hotel Valencia will authorize your credit or debit card for the amount of room and tax plus $50.00 per night for incidentals. Please note banking institutions can take between 3-5 business days to release the funds back to your account. The funds on hold will not be available to you during this time. If using a debit card, please be advised that the hold will directly take place upon your checking account. Please contact your financial institution for further clarification.

Age Requirement: Minimum check-in age is 21. Valid identification is required at time of check-in.

Check-in time: 4:00pm 

Check-out time: 12:00pm

General Policies
Bookings or reservations of ten (10) rooms or more is considered a Group booking. See Details 
Reserved rooms may not be resold to a third party. See Details

Parking: 
For your convenience Hotel Valencia offers valet parking at $49 plus tax for a 24-hour period with in and out privileges. Self parking is available within a 2 block radius and an approximate cost of $10, with no in and out privileges.

Pet Policy
Hotel Valencia does not allow pets. Service animals are welcome. We follow the ADA’s definition of a Service Animal: an animal specifically trained to perform a task for a disabled person. Disabilities include physical, sensory, psychiatric, intellectual, or other mental disabilities. Please note: Emotional Support animals, comfort animals, and therapy dogs are not considered service animals under Title II and Title III of the ADA.

A non-refundable guest room cleaning fee of $300 plus tax will be assessed for pets that do not fall under ADA guidelines.


Smoking Policy: 
Our hotel is 100% non-smoking. A cleaning fee will be assessed for any guest room where smoking is found to have occurred. 

*Please note that a change in the length or dates of your reservation may result in a rate change.

Thank you for choosing a Valencia Hotel Group property. 

 

Frequently Asked Questions

Holiday Candle in Lantern

Complimentary Third Night

Stay 3 Nights, the
third is complimentary

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Light Up The Night Exclusive Holiday Package

Light Up the
Night Package

Enjoy the magic of the holiday lights on the River Walk

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New Year's Eve Celebration at Hotel Valencia Riverwalk

Celebrate New Year's Eve

Ring in the New Year in style at
Hotel Valencia Riverwalk

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Hotel Valencia Riverwalk

150 East Houston Street, San Antonio, TX 78205

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