Hotel Policies
You can find Hotel Valencia Riverwalk policies and frequently asked questions below. Don't hesitate to contact us with any questions!
At check-in, Hotel Valencia will authorize your credit or debit card for the amount of room and tax plus $60.00 per night for incidentals. Please note banking institutions can take between 3-5 business days to release the funds back to your account. The funds on hold will not be available to you during this time. If using a debit card, please be advised that the hold will directly take place upon your checking account. Please contact your financial institution for further clarification.
Age Requirement: Minimum check-in age is 21. Valid identification is required at time of check-in.
Check-in time: 4:00 pm
Check-out time: 12:00 pm
Yes, there is a state cost recovery fee of $4.75 per room, per night, and a $19 destination fee per room, per night.
Destination Fee Elevated InclusionsAs part of your stay, the $19 daily destination fee provides thoughtful enhancements designed to enrich your River Walk experience.
- $19 dining credit at Dorrego’s restaurant
- Two Valencia-branded waters delivered nightly
- Signature welcome Margarita or flavored water on arrival
- Complimentary in-room coffee & high-speed internet
- 24-hour fitness center & concierge service
- Exclusive savings at select local attractions
As part of your stay, the $19 daily destination fee provides thoughtful enhancements designed to enrich your River Walk experience.
- $19 dining credit at Dorrego’s restaurant
- Two Valencia-branded waters delivered nightly
- Signature welcome Margarita or flavored water on arrival
- Complimentary in-room coffee & high-speed internet
- 24-hour fitness center & concierge service
- Exclusive savings at select local attractions
Enhance your stay at Hotel Valencia Riverwalk with the convenience of valet parking, available at $59 plus tax per night and inclusive of unlimited in-and-out privileges. Our attentive valet team ensures your vehicle is cared for while you focus on enjoying the timeless elegance of your River Walk experience.
For guests who prefer self-parking, nearby city-operated garages provide easy access just steps from the hotel.
Hotel Valencia Riverwalk allows pets in designated pet-friendly rooms and designated public areas. We welcome a maximum number of 2 pets per room, with a limit of 50 pounds each. Pets are restricted to certain areas of the hotel. With the exception of authorized service animals, pets are not allowed inside Dorrego's, Naranja Tequila Bar, fitness center, and meeting rooms. Advance registration of your pet is required. A pet waiver and non-refundable pet fee will be required at check-in - $150 per pet.
Service animals are welcome. We follow the ADA’s definition of a Service Animal: an animal specifically trained to perform a task for a disabled person. Disabilities include physical, sensory, psychiatric, intellectual, or other mental disabilities. Please note: Emotional Support animals, comfort animals, and therapy dogs are not considered service animals under Title II and Title III of the ADA.
For more information on our pet policy, please contact the hotel directly 210.227.9700.Our hotel is 100% non-smoking. A cleaning fee will be assessed for any guest room where smoking is found to have occurred. *Please note that a change in the length or dates of your reservation may result in a rate change.
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