Hotel Policies
You can find Hotel Valencia Riverwalk policies and frequently asked questions below. Don't hesitate to contact us with any questions!
Check-in Policy:
At check-in, Hotel Valencia will authorize your credit or debit card for the amount of room and tax plus $50.00 per night for incidentals. Please note banking institutions can take between 3-5 business days to release the funds back to your account. The funds on hold will not be available to you during this time. If using a debit card, please be advised that the hold will directly take place upon your checking account. Please contact your financial institution for further clarification.
Age Requirement: Minimum check-in age is 21. Valid identification is required at time of check-in.
Check-in time: 4:00pm
Check-out time: 12:00pm
General Policies:
Bookings or reservations of ten (10) rooms or more is considered a Group booking. See Details
Reserved rooms may not be resold to a third party. See Details
Is there a resort destination fee at Hotel Valencia Riverwalk?
Yes, there is a state recovery and destination fee of $4.75 per room, per night.
Parking:
For your convenience Hotel Valencia offers valet parking at $49 plus tax for a 24-hour period with in and out privileges. Self parking is available within a 2 block radius and an approximate cost of $10, with no in and out privileges.
Pet Policy:
Hotel Valencia does not allow pets. Service animals are welcome. We follow the ADA’s definition of a Service Animal: an animal specifically trained to perform a task for a disabled person. Disabilities include physical, sensory, psychiatric, intellectual, or other mental disabilities. Please note: Emotional Support animals, comfort animals, and therapy dogs are not considered service animals under Title II and Title III of the ADA.
A non-refundable guest room cleaning fee of $300 plus tax will be assessed for pets that do not fall under ADA guidelines.
Smoking Policy:
Our hotel is 100% non-smoking. A cleaning fee will be assessed for any guest room where smoking is found to have occurred. *Please note that a change in the length or dates of your reservation may result in a rate change.
Thank you for choosing a Valencia Hotel Group property.
