Our Hotel Policies

A. Check in time is 4:00pm and Check out time is 12:00pm.

A. The minimum required age to check in is 21. Valid identification will be required at check in.

A. Reservation confirmations - sent automatically within two hours of reservation being completed; Guarantee/Deposit Policy – all reservations require a credit card to hold the reservation. No deposit is required.

Bookings or reservations of ten (10) rooms or more is considered a Group booking. See Details

Reserved rooms may not be resold to a third party.  See Details

A. The hotel offers a limited number of connecting rooms in king to double/double configuration. Requests for connecting rooms must be made in advance, are subject to availability, cannot be guaranteed and, if available, are assigned at check-in. To request a connecting or adjoining room, contact the front desk at the hotel directly prior to arrival day. The hotel will do its best to accommodate these requests, but cannot guarantee them. The hotel recommends choosing a specialty suite to guarantee connecting accommodations.

A. Cancellation is 48 hours prior to the arrival date unless otherwise noted on special event dates. One night's room and tax will be charged if a guest does not cancel within the 48 hour period. If you book a non-refundable reservation, this policy will not apply as there are not any refunds, for cancellations or any other reason, when you book a non-refundable reservation.

A. Yes, there is a state cost recovery fee of $4.75 per room, per night.

A. The hotel is approximately 8.73 miles from the San Antonio International Airport. It is approximately a 15-25 minute drive to/from the hotel.
Cabs: approximate cost is $25.00 each way to/from the hotel. A taxi cab may be obtained at the airport terminals upon arrival to the city. If a cab is needed upon departure of the hotel, our Guest Services department will be happy to assist you with booking one.

A. Valet Parking is available for $55 per night plus tax- Unlimited Usage. There are nearby garages available for self parking.

A. This information can be accessed on the Services and Amenities button on this website or by calling toll-free 855.596.3387.

A. This information can be accessed through the Book Now button on this website or by calling toll-free 855.596.3387.

A. We are happy to honor a request if room availability permits. We recommend calling the hotel the morning of arrival date to coordinate this with our front desk staff. Check in time is 4:00pm and Check out time is 12:00pm.

A. Credit cards, debit cards, and cash are accepted methods of payment. Please be advised at check-in that Hotel Valencia will authorize, not charge, your entire stay's room and tax plus $60 per day for incidentals. Your bank will typically place a hold on any authorizations including hotel authorizations. Funds put on hold by your bank cannot be used and will not be released for 72 hours or longer after your check-out date depending on the bank. For more information on this bank procedure please visit this link:https://en.wikipedia.org/wiki/Authorization_hold

A. There are 16 (10 Classic rooms, 1 Deluxe room, 2 Courtyard rooms, 3 River View rooms) rooms at the hotel, which are specially adapted for physically challenged guests. These rooms are in full compliance with the Americans with Disabilities Act. The Housekeeping Department can also provide raised toilet seats and shower chairs upon request. ADA Statement

A. The hotel maintains a security staff each evening/overnight. Our hotel elevators are also kept locked 24 hours a day, only allowing access with a valid room key.

A. We do not have a pool on-site.

A. Hotel Valencia Riverwalk is pet-friendly. 

Hotel Valencia Riverwalk allows pets in designated pet-friendly rooms and designated public areas. We welcome a maximum number of 2 pets per room, with a limit of 50 pounds each. Pets are restricted to certain areas of the hotel. With the exception of authorized service animals, pets are not allowed inside Dorrego's, Naranja Tequila Bar, fitness center, and meeting rooms. Advance registration of your pet is required. A pet waiver and non-refundable pet fee will be required at check-in - $150 per pet. View Pet Policy.

Service animals are welcome. We follow the ADA’s definition of a Service Animal: an animal specifically trained to perform a task for a disabled person. Disabilities include physical, sensory, psychiatric, intellectual, or other mental disabilities. Please note: Emotional Support animals, comfort animals, and therapy dogs are not considered service animals under Title II and Title III of the ADA.