Questions And Answers About Hotel Valencia Riverwalk
The address for Hotel Valencia Riverwalk is 150 East Houston, San Antonio, Texas 78205. This romantic hotel is located in Downtown San Antonio and is steps from San Antonio Majestic Theater and River Walk. The Historic Market Square and The Alamo are also within a 10-minute walking distance.
Yes, Hotel Valencia Riverwalk is situated on the iconic San Antonio River Walk in the heart of downtown. We are less than a two-minute walk to the River Walk, or guests can enjoy direct access via the hotel lobby's elevators.
To enhance air quality and contribute to the health and well-being of our Guests and Associates, Hotel Valencia Riverwalk offers a smoke-free environment. Smoking is only permitted in the open air designated areas, outside of the hotel. A cleaning fee will be assessed for any guestroom where smoking is found to have occurred.
Hotel Valencia Riverwalk does not have a swimming pool.
Complimentary breakfast is not included with the stay.
Overnight guests receive complimentary Wi-Fi throughout the hotel.
Check in time at Hotel Valencia Riverwalk is 4:00pm.
Check out time at Hotel Valencia Riverwalk is 12:00pm.
We strive to ensure that all persons have access to the goods, services, privileges, advantages, and accommodations offered by our hotel and its website. We also endeavor for all of our guests and patrons to have the ability to make informed decisions regarding their visits by providing sufficient information regarding the accessibility of our property. We offer a range of accessible accommodations and accessible amenities distributed throughout our hotel.
You must be 21 years or older to check into Hotel Valencia. A valid identification will be required at check in.
Reservation confirmations are sent automatically within two hours of the reservation being completed.
Based on Our Guarantee and Deposit Policy all reservations are guaranteed late arrival. All Reservations require a credit card to hold the reservation. No Show reservations are billed one night’s room and tax. On occasion, deposits and full prepayment are required for special offers and events. These are specified at the time of booking.
Reserved rooms may not be resold to a third party. See Details
Guest rooms are assigned by the Front Desk at check-in. Hotel Valencia has a limited number of connecting rooms in king to double/double configuration. Requests for connecting or adjoining rooms or rooms nearby each other must be made in advance, and are subject to availability. To request a connecting or adjoining room, contact the front desk at the hotel directly prior to arrival day. The hotel will do its best to accommodate these requests, but cannot guarantee them. The hotel recommends choosing a specialty suite to guarantee connecting accommodations.
Cancellation is required 48 hours prior to the arrival date unless otherwise noted on special event dates. If you book a non-refundable reservation, this policy will not apply. There are no refunds, for cancellations, when you book a non-refundable reservation.
One night's room and tax will be charged if a guest does not cancel within the 48 hour period. If you book a non-refundable reservation, this policy will not apply as there are not any refunds, for cancellations or any other reason, when you book a non-refundable reservation.
Hotel Valencia Riverwalk does not offer an airport shuttle. For additional questions call 210.227.9700.
The hotel is approximately 8.73 miles from the San Antonio International Airport. It is approximately a 15-25 minute drive to/from the hotel.
If you are not renting a car, a taxi cab is the best option. The approximate cost is $35.00 each way to/from the hotel. A taxi cab may be obtained at the airport terminals upon arrival to the city. If a cab is needed upon departure of the hotel, our Guest Services department will be happy to assist you with booking one.
Parking at Hotel Valencia is Valet Parking only. Valet Parking is available for $49.00 per night plus tax- Unlimited Usage. There are nearby garages available for self parking.
Requests for early check in are handled by the front desk on check in day. If availability permits, the request will be honored. Early check in guarantee can be purchased at the time of booking. Check in time is 4:00pm and Check out time is 12:00pm.
Credit cards, debit cards, and cash are accepted methods of payment. Please be advised at check-in that Hotel Valencia will authorize, not charge, your entire stay's room and tax plus $50 per day for incidentals. Your bank will typically place a hold on any authorizations including hotel authorizations. Funds put on hold by your bank cannot be used and will not be released for 72 hours or longer after your check-out date depending on the bank. For more information on this bank procedure please visit this link:https://en.wikipedia.org/wiki/Authorization_hold
Yes, there is a state cost recovery fee of $4.75 per room, per night.
Hotel Valencia does not allow pets.
Service animals are welcome. We follow the ADA’s definition of a Service Animal: an animal specifically trained to perform a task for a disabled person. Disabilities include physical, sensory, psychiatric, intellectual, or other mental disabilities. Please note: Emotional Support animals, comfort animals, and therapy dogs are not considered service animals under Title II and Title III of the ADA.
A non-refundable guest room cleaning fee of $300 plus tax will be assessed for pets that do not fall under ADA guidelines.
Double occupancy is limited to two adults. Additional adults will result in added fees.
Looking for a job with Hotel Valencia? Visit our Careers Page to find out about our job openings.
Please complete our donation request form, click here.
Yes, guests may ship packages to the hotel. Package fees will apply.
Package Processing Fees:
There will be no charge for the first package the hotel receives for a guest that is:
- Within one week of the guest’s scheduled arrival
- Less than 50 lbs
- Less than 5 cubic feet
A package processing fee will be charged for all additional packages of $5 each.
All packages, including the first, will be charged an additional $5 per week they remain in storage.
Additional fees may be assessed on an individual basis for exceptionally large or heavy packages, pallets, and/or skids.