Information about our
Cleaning Protocols
at Hotel Valencia Riverwalk
The safety of our guests and our associates is, and always has been, our primary concern. Valencia Hotel Group is committed to staying ahead of industry best practices using all resources available to us, including Hotel and Lodging Association guidelines, local, state and federal guidelines and expert recommendations.
We are proud to partner with Proctor and Gamble, using their hospital grade sanitizers and disinfectants at all our hotels, including Spic and Span® Disinfecting All-Purpose Spray and Glass Cleaner and Clean Quick® - Broad Range Quaternary Sanitizer, a P&G Professional.
Our Team
All our team members have received extensive training on safety protocols, including proper use of personal protective equipment (PPE), proper social distancing, and proper procedures to follow should they feel symptoms or believe they have encountered someone that was infected.
Face coverings and proper social distancing practices are required for all team members at all times when in any public areas of the hotel, including both front and back of house. Gloves and other forms of personal protective equipment (PPE) may be required as appropriate, depending on the nature of the team member’s function.
Health screening, including temperature checks, is required for all team members prior to entering the hotel each day.
Public Area
Signage has been placed throughout the hotel to remind our guests and associates of the importance of social distancing and maintaining proper hygiene.
Public area furniture has been rearranged where possible to facilitate proper social distancing.
Public areas are cleaned and sanitized on an increased frequency. Certain high contact touch points such as elevator buttons and door handles are cleaned hourly.
Hand sanitizer has been placed in convenient locations throughout the hotel’s public areas.
Arrival and Departure
A barrier has been placed at registration desks to mitigate exposure between our team members and guests during the registration process.
The use use stanchions, floor markings and added space between terminals has been implemented to ensure proper social distancing during peak arrival and departure times.
Contactless check in has been implemented wherever possible, including self-swipe of credit cards, mobile check in, mobile keys and self-check in kiosks at select properties.
Guest rooms
Each hotel has implemented the use of electrostatic sprayers to disinfect rooms after departure. In addition, certain key touch points have been highlighted in the cleaning of each room prior to the next guest’s arrival.
To respect the personal space of our guests and allow for proper social distancing, stayover service will be provided upon request only, allowing for the room to be cleaned when the guest will be out of the room.
Food and Beverage
The seating in our restaurants and bars has been rearranged to allow for proper social distancing.
Tables are cleaned and sanitized prior to each guest being sat in our dining rooms.
Contactless menu options are available in all restaurants, bars, in room dining and minibar.
All hotels will offer contactless In Room Dining as a standard or as an option when the order is placed.
Meetings & Events
Seating capacities and floor plans will be reviewed on an event-by-event basis to ensure appropriate physical distancing in accordance with proper social distancing guidelines.
Hand sanitizing stations are provided in all meeting and event rooms.
Any buffet style meals will be protected by plexiglass barriers and served by our banquet attendants.
*Images were photographed pre COVID-19.
*Video footage recorded pre COVID-19.
