Frequently Asked Questions

As an independent boutique hotel company, Valencia Hotel Group prides ourselves on our one-on-one relationships with our guests.  When you "Book With Us,"  our in-house Reservations Staff and website provide the most comprehensive descriptions of our on-site services and amenities, special offers, promotions and packages, upcoming events, nearby destinations, local activities, and points of interest. "Book With Us" to make your experience in our destinations a memorable one. 

You make a choice when you "Book With Us" instead of a third party website like Expedia or Booking.com, etc.  Learn More

The address for Hotel Valencia Riverwalk is 150 East Houston, San Antonio, Texas 78205. This romantic hotel is located in Downtown San Antonio and is steps from San Antonio Majestic Theater and River Walk. The Historic Market Square and The Alamo are also within a 10-minute walking distance. 

Yes, Hotel Valencia Riverwalk is situated on the iconic San Antonio River Walk in the heart of downtown. We are less than a two-minute walk to the River Walk, or guests can enjoy direct access via the hotel lobby's elevators.

To enhance air quality and contribute to the health and well-being of our Guests and Associates, Hotel Valencia Riverwalk offers a smoke-free environment. Smoking is only permitted in the open air designated areas, outside of the hotel. A cleaning fee will be assessed for any guestroom where smoking is found to have occurred.

View our special offers page for up-to-date special offers and seasonal packages. You can also Join our mailing list; we’ll send you specials periodically and inform you on what’s new and exciting at our River Walk hotel in downtown San Antonio, Texas.

Overnight guests receive complimentary Wi-Fi throughout the hotel.

Check out time at Hotel Valencia Riverwalk is 12:00pm.

We strive to ensure that all persons have access to the goods, services, privileges, advantages, and accommodations offered by our hotel and its website. We also endeavor for all of our guests and patrons to have the ability to make informed decisions regarding their visits by providing sufficient information regarding the accessibility of our property. We offer a range of accessible accommodations and accessible amenities distributed throughout our hotel.

Please direct your questions about Hotel Valencia Riverwalk's accessible facilities and services to info@valenciagroup.com or call 210.227.9700.

Based on Our Guarantee and Deposit Policy all reservations are guaranteed late arrival. All Reservations require a credit card to hold the reservation. No Show reservations are billed one night’s room and tax. On occasion, deposits and full prepayment are required for special offers and events.  These are specified at the time of booking. 

Cancellation is required 48 hours prior to the arrival date unless otherwise noted on special event dates.   If you book a non-refundable reservation, this policy will not apply. There are no refunds, for cancellations, when you book a non-refundable reservation.

One night's room and tax will be charged if a guest does not cancel within the 48 hour period. If you book a non-refundable reservation, this policy will not apply as there are not any refunds, for cancellations or any other reason, when you book a non-refundable reservation.

Parking at Hotel Valencia is Valet Parking only. Valet Parking is available for $49.00 per night plus tax- Unlimited Usage. There are nearby garages available for self parking.

Hotel Valencia Riverwalk does not have a spa. 

Requests for early check in are handled by the front desk on check in day.  If availability permits, the request will be honored. Early check in guarantee can be purchased at the time of booking. Check in time is 4:00pm and Check out time is 12:00pm. 

Yes, there is a state recovery and destination fee of $4.75 per room, per night.

Hotel Valencia does not allow pets.

Service animals are welcome. We follow the ADA’s definition of a Service Animal: an animal specifically trained to perform a task for a disabled person. Disabilities include physical, sensory, psychiatric, intellectual, or other mental disabilities. Please note: Emotional Support animals, comfort animals, and therapy dogs are not considered service animals under Title II and Title III of the ADA.

A non-refundable guest room cleaning fee of $300 plus tax will be assessed for pets that do not fall under ADA guidelines.

Double occupancy is limited to two adults. Additional adults will result in added fees.

Package Processing Fees:

There will be no charge for the first package the hotel receives for a guest that is:

• Within one week of the guest’s scheduled arrival
• Less than 50 lbs
• Less than 5 cubic feet