Frequently Asked Questions
Hotel Valencia Riverwalk
As an independent boutique hotel company, Valencia Hotel Group prides ourselves on our one-on-one relationships with our guests. When you "Book With Us," our in-house Reservations Staff and website provide the most comprehensive descriptions of our on-site services and amenities, special offers, promotions and packages, upcoming events, nearby destinations, local activities, and points of interest. "Book With Us" to make your experience in our destinations a memorable one.
You make a choice when you "Book With Us" instead of a third party website like Expedia or Booking.com, etc. Learn More
To observe proper social distancing, and attempt to reduce our presence in your guest room while you are with us, we will be providing housekeeping and minibar stay-over service upon request only. Read more about our Travel Related Mandates, Social Distancing & Cleaning Protocols
Towel services will be completed each day and include replenishing of towels, amenities, and trash removal. If a guest has a Do Not Disturb (DND) on the door, we will not go into the room. If a guest would like complete stay over service such as turndown service and making bed, we will provide services if the guest calls the front desk to request this during their stay.
Towel services will be completed each day and include replenishing of towels, amenities, and trash removal. If a guest has a Do Not Disturb (DND) on the door, we will not go into the room. If a guest would like complete stay over service such as turndown service and making bed, we will provide services if the guest calls the front desk to request this during their stay.
Yes, as a part of Valencia Hotel Group, Hotel Valencia Riverwalk participates in the Valued Hotel Guest (VHG) Loyalty Rewards program.
The address for Hotel Valencia Riverwalk is 150 East Houston, San Antonio, Texas 78205.
Directions to Hotel Valencia Riverwalk can be found here. Or you can call us for directions at 210.227.9700.
To enhance air quality and contribute to the health and well-being of our Guests and Associates, Hotel Valencia Riverwalk offers a smoke-free environment. Smoking is only permitted in the open air designated areas, outside of the hotel. A cleaning fee will be assessed for any guestroom where smoking is found to have occurred.
Hotel Valencia Riverwalk does not have a swimming pool.
Join our mailing list, we’ll send you specials periodically and inform you on what’s new and exciting at our River Walk hotel in downtown San Antonio, Texas.
Complimentary breakfast is not included with the stay.
Overnight guests receive complimentary Wi-Fi throughout the hotel.
Check in time at Hotel Valencia Riverwalk is 4:00pm.
Check out time at Hotel Valencia Riverwalk is 12:00pm.
We strive to ensure that all persons have access to the goods, services, privileges, advantages, and accommodations offered by our hotel and its website. We also endeavor for all of our guests and patrons to have the ability to make informed decisions regarding their visits by providing sufficient information regarding the accessibility of our property. We offer a range of accessible accommodations and accessible amenities distributed throughout our hotel.
Please direct your questions about Hotel Valencia Riverwalk's accessible facilities and services to info@valenciagroup.com or call 210.227.9700.
You must be 21 years or older to check into Hotel Valencia. A valid identification will be required at check in.
You can make a reservation on our website now or you can call us now at 855.596.3387 to check availability and book a room.
Reservation confirmations are sent automatically within two hours of the reservation being completed.
Based on Our Guarantee and Deposit Policy all reservations are guaranteed late arrival. All Reservations require a credit card to hold the reservation. No Show reservations are billed one night’s room and tax. On occasion, deposits and full prepayment are required for special offers and events. These are specified at the time of booking.
Yes, bookings or reservations of ten (10) rooms or more is considered a Group booking and must go through our Group Sales Department. You can reach group sales by calling 210.220.3081 or groupsales@valenciagroup.com. See Details
Reserved rooms may not be resold to a third party. See Details
Guest rooms are assigned by the Front Desk at check-in. Hotel Valencia has a limited number of connecting rooms in king to double/double configuration. Requests for connecting or adjoining rooms or rooms nearby each other must be made in advance, and are subject to availability. To request a connecting or adjoining room, contact the front desk at the hotel directly prior to arrival day. The hotel will do its best to accommodate these requests, but cannot guarantee them. The hotel recommends choosing a specialty suite to guarantee connecting accommodations.
Cancellation is required 24 hours prior to the arrival date unless otherwise noted on special event dates. If you book a non-refundable reservation, this policy will not apply. There are no refunds, for cancellations, when you book a non-refundable reservation.
One night's room and tax will be charged if a guest does not cancel within the 24 hour period. If you book a non-refundable reservation, this policy will not apply as there are not any refunds, for cancellations or any other reason, when you book a non-refundable reservation.
To Modify or Cancel a reservation, click here.
Hotel Valencia Riverwalk does not offer an airport shuttle. For additional questions call 210.227.9700.
The hotel is approximately 8.73 miles from the San Antonio International Airport. It is approximately a 15-25 minute drive to/from the hotel.
If you are not renting a car, a taxi cab is the best option. The approximate cost is $35.00 each way to/from the hotel. A taxi cab may be obtained at the airport terminals upon arrival to the city. If a cab is needed upon departure of the hotel, our Guest Services department will be happy to assist you with booking one.
Parking at Hotel Valencia is Valet Parking only. Valet Parking is available for $42.00 per night plus tax- Unlimited Usage. There are nearby garages available for self parking.
This information can be accessed on the Services and Amenities button on this website or by calling toll-free 855.596.3387.
This information can be accessed on the Reservations button on this website or by calling toll-free 855.596.3387.
Requests for early check in are handled by the front desk on check in day. If availability permits, the request will be honored. Early check in guarantee can be purchased at the time of booking. Check in time is 4:00pm and Check out time is 12:00pm.
Credit cards, debit cards, and cash are accepted methods of payment. Please be advised at check-in that Hotel Valencia will authorize, not charge, your entire stay's room and tax plus $50 per day for incidentals. Your bank will typically place a hold on any authorizations including hotel authorizations. Funds put on hold by your bank cannot be used and will not be released for 72 hours or longer after your check-out date depending on the bank. For more information on this bank procedure please visit this link:https://en.wikipedia.org/wiki/Authorization_hold
Hotel Valencia does not allow pets.
Double occupancy is limited to two adults. Additional adults will result in added fees.
Looking for a job with Hotel Valencia? Visit our Careers Page Now to find out about our job openings.
Our 10 million dollar renovation was completed in the Spring of 2017. We have a new look that offers our guests an alluring blend of Spanish Colonial and Modern Mediterranean styles. You can make a reservation on our website now or you can call us at 855.596.3387 to check availability and book a room.
Please complete our donation request form, click here.
Yes, guests may ship packages to the hotel. Package fees will apply.
All packages, including the first, will be charged an additional $5 per week they remain in storage.
Additional fees may be assessed on an individual basis for exceptionally large or heavy packages, pallets, and/or skids.
Package Processing Fees:
There will be no charge for the first package the hotel receives for a guest that is:
- Within one week of the guest’s scheduled arrival
- Less than 50 lbs
- Less than 5 cubic feet
All packages, including the first, will be charged an additional $5 per week they remain in storage.
Additional fees may be assessed on an individual basis for exceptionally large or heavy packages, pallets, and/or skids.
Hotel Valencia Riverwalk does not have a spa on-site. Wellness can be delivered to your guest room through SOOTHE. Learn More
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