Frequently Asked Questions

Name: Hotel Valencia Riverwalk
Address: 150 East Houston Street, San Antonio, Texas, 78205, United States
Telephone: 210-227-9700

Hotel Valencia Riverwalk

"Book With Us" Guarantee

As an independent boutique hotel company, Valencia Hotel Group prides ourselves on our one-on-one relationships with our guests. When you "Book With Us," our in-house Reservations Staff and website provide the most comprehensive descriptions of our on-site services and amenities, special offers, promotions and packages, upcoming events, nearby destinations, local activities, and points of interest. "Book With Us" to make your experience in our destinations a memorable one.

You make a choice when you "Book With Us" instead of a third party website like Expedia or Booking.com, etc. Learn More

How is Hotel Valencia addressing cleaning & social distancing?

To observe proper social distancing, and attempt to reduce our presence in your guest room while you are with us, we will be providing housekeeping and minibar stay-over service upon request only. Read more about our Travel Related Mandates, Social Distancing & Cleaning Protocols.

Does Hotel Valencia Riverwalk have a Loyalty Rewards program?

Yes, as a part of Valencia Hotel Group, Hotel Valencia Riverwalk participates in the Valued Hotel Guest (VHG) Loyalty Rewards program.

What is the address of Hotel Valencia Riverwalk?

The address for Hotel Valencia Riverwalk is 150 East Houston, San Antonio, Texas 78205.

How do I get to Hotel Valencia Riverwalk?

Directions to Hotel Valencia Riverwalk can be found here. Or you can call us for directions at 210.227.9700.

Does Hotel Valencia Riverwalk allow smoking?

To enhance air quality and contribute to the health and well-being of our Guests and Associates, Hotel Valencia Riverwalk offers a smoke-free environment. Smoking is only permitted in the open air designated areas, outside of the hotel. A cleaning fee will be assessed for any guestroom where smoking is found to have occurred.

Does Hotel Valencia Riverwalk have a swimming pool?

Hotel Valencia Riverwalk does not have a swimming pool.

How do I find out about Hotel Valencia's hotel specials and deals?

Join our mailing list, we’ll send you specials periodically and inform you on what’s new and exciting at our River Walk hotel in downtown San Antonio, Texas.

Is breakfast included or free with my stay at Hotel Valencia Riverwalk?

Complimentary breakfast is not included with the stay.

Does Hotel Valencia offer free Wi-Fi?

Overnight guests receive complimentary Wi-Fi throughout the hotel.

What time can I check into Hotel Valencia Riverwalk?

Check in time at Hotel Valencia Riverwalk is 4:00pm.

What is check out time at Hotel Valencia?

Check out time at Hotel Valencia Riverwalk is 12:00pm.

What Facilities for Guests With Disabilities does Hotel Valencia Offer?

We strive to ensure that all persons have access to the goods, services, privileges, advantages, and accommodations offered by our hotel and its website. We also endeavor for all of our guests and patrons to have the ability to make informed decisions regarding their visits by providing sufficient information regarding the accessibility of our property. We offer a range of accessible accommodations and accessible amenities distributed throughout our hotel.

Please direct your questions about Hotel Valencia Riverwalk's accessible facilities and services to info@valenciagroup.com or call 210.227.9700.

How old do I have to be to book a room and check into a room at Hotel Valencia Riverwalk?

You must be 21 years or older to check into Hotel Valencia. A valid identification will be required at check in.

How do I book a room and make a reservation at Hotel Valencia Riverwalk?

You can make a reservation on our website now or you can call us now at 855.596.3387 to check availability and book a room.

How do I know my room is confirmed at Hotel Valencia Riverwalk?

Reservation confirmations are sent automatically within two hours of the reservation being completed.

How late will Hotel Valencia hold my room for me on arrival day?

Based on Our Guarantee and Deposit Policy all reservations are guaranteed late arrival. All Reservations require a credit card to hold the reservation. No Show reservations are billed one night’s room and tax. On occasion, deposits and full prepayment are required for special offers and events. These are specified at the time of booking.

Can I book multiple rooms at Hotel Valencia Riverwalk?

Yes, bookings or reservations of ten (10) rooms or more is considered a Group booking and must go through our Group Sales Department. You can reach group sales by calling 210.220.3081 or groupsales@valenciagroup.com. See Details

What is Hotel Valencia Riverwalk's policy for re-selling rooms over special events?

Reserved rooms may not be resold to a third party. See Details

Can I ask for my rooms to be next to each other or connecting to each other?

Guest rooms are assigned by the Front Desk at check-in. Hotel Valencia has a limited number of connecting rooms in king to double/double configuration. Requests for connecting or adjoining rooms or rooms nearby each other must be made in advance, and are subject to availability. To request a connecting or adjoining room, contact the front desk at the hotel directly prior to arrival day. The hotel will do its best to accommodate these requests, but cannot guarantee them. The hotel recommends choosing a specialty suite to guarantee connecting accommodations.

When do I need to cancel my guest room at Hotel Valencia to avoid a penalty?

Cancellation is required 24 hours prior to the arrival date unless otherwise noted on special event dates. If you book a non-refundable reservation, this policy will not apply. There are no refunds, for cancellations, when you book a non-refundable reservation.

If I do not cancel my room in time, what is the penalty or fee that Hotel Valencia will assess?

One night's room and tax will be charged if a guest does not cancel within the 24 hour period. If you book a non-refundable reservation, this policy will not apply as there are not any refunds, for cancellations or any other reason, when you book a non-refundable reservation.

How do I cancel or modify my reservation?

To Modify or Cancel a reservation, click here.

Does Hotel Valencia Riverwalk have an airport shuttle?

Hotel Valencia Riverwalk does not offer an airport shuttle. For additional questions call 210.227.9700.

How far from the airport is Hotel Valencia Riverwalk?

The hotel is approximately 8.73 miles from the San Antonio International Airport. It is approximately a 15-25 minute drive to/from the hotel.

How do I get to Hotel Valencia Riverwalk from San Antonio International Airport?

If you are not renting a car, a taxi cab is the best option. The approximate cost is $35.00 each way to/from the hotel. A taxi cab may be obtained at the airport terminals upon arrival to the city. If a cab is needed upon departure of the hotel, our Guest Services department will be happy to assist you with booking one.

Does Hotel Valencia offer self parking?

Parking at Hotel Valencia is Valet Parking only. Valet Parking is available for $42.00 per night plus tax- Unlimited Usage. There are nearby garages available for self parking.

Hotel Information and Special Services

This information can be accessed on the Services and Amenities button on this website or by calling toll-free 855.596.3387.

How do I check Availability and Rates?

This information can be accessed on the Reservations button on this website or by calling toll-free 855.596.3387.

Can I check in early at Hotel Valencia?

Requests for early check in are handled by the front desk on check in day. If availability permits, the request will be honored. Early check in guarantee can be purchased at the time of booking. Check in time is 4:00pm and Check out time is 12:00pm.

How do I pay for my room at Hotel Valencia?

Credit cards, debit cards, and cash are accepted methods of payment. Please be advised at check-in that Hotel Valencia will authorize, not charge, your entire stay's room and tax plus $50 per day for incidentals. Your bank will typically place a hold on any authorizations including hotel authorizations. Funds put on hold by your bank cannot be used and will not be released for 72 hours or longer after your check-out date depending on the bank. For more information on this bank procedure please visit this link:https://en.wikipedia.org/wiki/Authorization_hold

Does Hotel Valencia allow Pets?

Hotel Valencia does not allow pets.

What does Double Occupancy mean at Hotel Valencia?

Double occupancy is limited to two adults. Additional adults will result in added fees.

How do I apply for a job at Hotel Valencia?

Looking for a job with Hotel Valencia? Visit our Careers Page Now to find out about our job openings.

Is Hotel Valencia Riverwalk still under construction or renovation?

Our 10 million dollar renovation was completed in the Spring of 2017. We have a new look that offers our guests an alluring blend of Spanish Colonial and Modern Mediterranean styles. You can make a reservation on our website now or you can call us at 855.596.3387 to check availability and book a room.

How do I request a donation to my organization?

Please complete our donation request form, click here.

Can I ship something to the hotel?

Yes, guests may ship packages to the hotel. Package fees will apply.

Package Processing Fees

There will be no charge for the first package the hotel receives for a guest that is:

Within one week of the guest’s scheduled arrival
Less than 50 lbs.
Less than 5 cubic feet

A package processing fee will be charged for all additional packages of $5 each.
All packages, including the first, will be charged an additional $5 per week they remain in storage.
Additional fees may be assessed on an individual basis for exceptionally large or heavy packages, pallets, and/or skids.

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Frequently Asked Questions

Hotel Valencia Riverwalk

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