Questions And Answers About Hotel Valencia Riverwalk

Yes, as a part of Valencia Hotel Group, Hotel Valencia Riverwalk participates in the

 Valued Hotel Guest (VHG) Loyalty Rewards program.

The address for Hotel Valencia Riverwalk is 150 East Houston, San Antonio, Texas 78205. This romantic hotel is located in Downtown San Antonio and is steps from San Antonio Majestic Theater and River Walk. The Historic Market Square and The Alamo are also within a 10-minute walking distance. 

Yes, Hotel Valencia Riverwalk is situated on the iconic San Antonio River Walk in the heart of downtown. We are less than a two-minute walk to the River Walk, or guests can enjoy direct access via the hotel lobby's elevators.

Directions to Hotel Valencia Riverwalk can be found here. Or you can call us for directions at 210.227.9700.

To enhance air quality and contribute to the health and well-being of our Guests and Associates, Hotel Valencia Riverwalk offers a smoke-free environment. Smoking is only permitted in the open air designated areas, outside of the hotel. A cleaning fee will be assessed for any guestroom where smoking is found to have occurred.

Hotel Valencia Riverwalk does not have a swimming pool.

View our special offers page for up-to-date special offers and seasonal packages. You can also Join our mailing list; we’ll send you specials periodically and inform you on what’s new and exciting at our River Walk hotel in downtown San Antonio, Texas.

While complimentary breakfast is not included with your stay, you can enjoy dining at Dorrego's, which is open for breakfast, lunch, and dinner.

Hotel Valencia Riverwalk offers room service daily from 7:00 am to 10:00 pm. Click here to learn  more about our dining options.

Overnight guests receive complimentary Wi-Fi throughout the hotel.

Yes, there is a state cost recovery fee of $4.75 per room, per night, and an $18 destination fee per room, per night.

Check in time at Hotel Valencia Riverwalk  is 4:00pm.

Check out time at Hotel Valencia Riverwalk is 12:00pm.

We strive to ensure that all persons have access to the goods, services, privileges, advantages, and accommodations offered by our hotel and its website. We also endeavor for all of our guests and patrons to have the ability to make informed decisions regarding their visits by providing sufficient information regarding the accessibility of our property. We offer a range of accessible accommodations and accessible amenities distributed throughout our hotel.

Please direct your questions about Hotel Valencia Riverwalk's accessible facilities and services to info@valenciagroup.com or call 210.227.9700.

You must be 21 years or older to check into Hotel Valencia.  A valid identification will be required at check in.

You can make a reservation on our website now or you can call us now at 855.596.3387 to check availability and book a room.

Reservation confirmations are sent automatically within two hours of the reservation being completed.

Based on Our Guarantee and Deposit Policy all reservations are guaranteed late arrival. All Reservations require a credit card to hold the reservation. No Show reservations are billed one night’s room and tax. On occasion, deposits and full prepayment are required for special offers and events.  These are specified at the time of booking. 

Yes, bookings or reservations of ten (10) rooms or more is considered a Group booking and must go through our Group Sales Department.  You can reach group sales by calling 210.220.3081 or groupsales@valenciagroup.com. See Details

Reserved rooms may not be resold to a third party. See Details

Guest rooms are assigned by the Front Desk at check-in. Hotel Valencia has a limited number of connecting rooms in king to double/double configuration. Requests for connecting or adjoining rooms or rooms nearby each other must be made in advance, and are subject to availability. To request a connecting or adjoining room, contact the front desk at the hotel directly prior to arrival day. The hotel will do its best to accommodate these requests, but cannot guarantee them. The hotel recommends choosing a specialty suite to guarantee connecting accommodations.

Cancellation is required 48 hours prior to the arrival date unless otherwise noted on special event dates.   If you book a non-refundable reservation, this policy will not apply. There are no refunds, for cancellations, when you book a non-refundable reservation.

One night's room and tax will be charged if a guest does not cancel within the 48 hour period. If you book a non-refundable reservation, this policy will not apply as there are not any refunds, for cancellations or any other reason, when you book a non-refundable reservation.

 To Modify or Cancel a reservation, click here. 

Hotel Valencia Riverwalk does not offer an airport shuttle. For additional questions call 210.227.9700.

The hotel is approximately 8.73 miles from the San Antonio International Airport. It is approximately a 15-25 minute drive to/from the hotel. 

If you are not renting a car, a taxi cab is the best option. The approximate cost is $35.00 each way to/from the hotel. A taxi cab may be obtained at the airport terminals upon arrival to the city. If a cab is needed upon departure of the hotel, our Guest Services department will be happy to assist you with booking one.

Parking at Hotel Valencia is Valet Parking only. Valet Parking is available for $55 per night plus tax- Unlimited Usage. There are nearby garages available for self parking.

While Hotel Valencia Riverwalk does not offer an on-site charging station, our valet team is able to assist with charging your electric vehicle in a nearby parking garage. Guests are responsible for providing their own charging cables.

This information can be accessed on the Services and Amenities button on this website or by calling toll-free 855.596.3387.

Hotel Valencia Riverwalk provides a garment steamer in each room. Irons and ironing boards are available upon request—please contact the front desk for assistance.

Hotel Valencia Riverwalk offers In Room Spa Services delivered to your guest room provided by Casa Dōson. While we don't have an on-site spa, our partnership allows us to bring the spa experience to you. 

This information can be accessed on the Reservations button on this website or by calling toll-free 855.596.3387.

Requests for early check in are handled by the front desk on check in day.  If availability permits, the request will be honored. Early check in guarantee can be purchased at the time of booking. Check in time is 4:00pm and Check out time is 12:00pm. 

Credit cards, debit cards, and cash are accepted methods of payment. Please be advised at check-in that Hotel Valencia will authorize, not charge, your entire stay's room and tax plus $60 per day for incidentals. Your bank will typically place a hold on any authorizations including hotel authorizations. Funds put on hold by your bank cannot be used and will not be released for 72 hours or longer after your check-out date depending on the bank. For more information on this bank procedure please visit this link:https://en.wikipedia.org/wiki/Authorization_hold

Hotel Valencia Riverwalk does allow pets in designated pet-friendly rooms and designated public areas. A non-refundable Pet Fee and Pet Waiver are required at check-in. For more information view our Pet Policies or contact the hotel directly 210.227.9700.

Service animals are welcome. We follow the ADA's definition of a Service Animal: an animal specifically trained to perform a task for a disabled person. Disabilities include physical, sensory, psychiatric, intellectual, or other mental disabilities.

Please note: Emotional Support animals, comfort animals, and therapy dogs are not considered service animals under Title II and Title III of the ADA, and are subject to pet fees and waivers at check-in. 

Pet Policies

• What is the pet fee?
  The pet fee is $150 per pet, non-refundable.
• Number of pets allowed?
  Two pets maximum are allowed.
• Service animals allowed?
  Yes, service animals are allowed.
• Are there any weight or breed limits?
  Yes, the weight limit is 50 pounds per pet.

Pet fee and waiver are required at check-in. Pets are only allowed in designated pet areas. Please note: Emotional Support animals, comfort animals, and therapy dogs are not considered service animals under Title II and Title III of the ADA, and are subject to pet fees and waivers at check-in.

For more information about our Pet Policy please contact the hotel directly 210.227.9700.

Double occupancy is limited to two adults. Additional adults will result in added fees.

Looking for a job with Hotel Valencia? Visit our Careers Page to find out about our job openings. 

Please complete our donation request form, click here.